Careers

LOCATION: Lauttasaari / On-site, hybrid

Have you ever thought about using your IT and hardware repair skills to make an impact on the world? More specifically: to contribute to a healthy mission to get more people moving around the world. At Valo Motion, you won’t just repair devices but you’ll help reduce electronic waste, improve customer satisfaction, and support innovative mixed-reality game development.

👉 We are now looking for a Hardware Support Specialist to join our team and handle hardware repairs and return processes. 

This role balances hands-on technical work with process improvement, helping to make our repair and refurbishment operations more efficient. You’ll work closely with the Customer Success and technical support teams, ensuring smooth workflows and satisfied customers.

This is more than just an IT job; it’s an opportunity to join a growing, international team working with cutting-edge mixed-reality gaming products that combine technology and movement

👋 A quick intro from us: our team is working at the intersection of gaming and physical activity. Our products like ValoClimb, ValoArena, and ValoJump combine mixed-reality games with real-world physical challenges like climbing walls and trampolines creating engaging gaming experiences that encourage people, especially kids, to move more – while having fun!

Sounds good? Read on! 

What is the role and who would you be working with?

As Valo Motion continues to grow, we’re looking for a Hardware Support Specialist to manage hardware repairs, warranty returns (RMA), and process improvements. Your focus will be on ensuring the quality and reliability of our devices, extending their lifecycle, and streamlining our repair and refurbishment workflows. 

While the role is primarily technical, it also requires strong organizational and communication skills, as you'll collaborate with both internal teams and external manufacturers to resolve hardware issues and improve processes. 

Your key responsibilities will include:

✅ Repair hardware: Diagnose and fix hardware issues, focusing on computers. This includes replacing components like fans and GPUs and resolving hardware-related software problems.

✅ Manage RMA Processes: Oversee return processes with manufacturers, document issues, and track shipments to ensure smooth and efficient resolution of hardware problems.

✅ Clear backlog: Work through returned devices, prioritize repairs, and ensure valuable components are reused effectively.

✅ Improve processes: Help design better workflows for hardware repairs, returns, and inventory management to keep up with Valo Motion’s growth.

✅ Collaborate and share knowledge: Work closely with the Customer Success team and external suppliers, sharing expertise to solve complex technical issues.

✅ Maintain documentation: Keep accurate records of repairs, replacements, and RMA communications to ensure smooth operations.

👉 Read about how and why our journey started! 

🏢 Our office is located in Lauttasaari, Helsinki, where you'll focus on repairing and maintaining hardware while improving our return and refurbishment processes. Your hands-on work will play a key role in ensuring the quality and reliability of our products, which bring movement and mixed-reality gaming to life.

👋 In this role, you’ll collaborate with Soren, our Head of Customer Success, and team members like Dan and Sebastian from our technical support. Together, you’ll keep hardware-related processes running smoothly and ensure our products maintain their high quality.

Why join Valo Motion right now? 

#1 Leverage your IT skills in a growing attraction and gaming industry 

If you’re experienced in IT hardware repair and want to apply your expertise in a growing and exciting field, this is your chance. Your work will play a critical role in maintaining and improving our cutting-edge mixed-reality gaming products that inspire movement and fun.

#2 Work with innovative mixed-reality games and motivated team

In this role, you’ll work directly with innovative products that combine hardware and software. If you’ve been troubleshooting behind the scenes for years, take pride knowing that at Valo Motion, your skills will help power experiences that encourage kids and adults to move and have fun. You’ll get to work with an enthusiastic, skilled, fun-loving team of professional. From solving technical puzzles together to driving efficiency in our workflows, you’ll never feel like you’re working alone.

#3 Be a part of a meaningful mission to move the world 

Tired of roles that feel repetitive or out of sync with your values? At Valo Motion, your work matters. We’re on a mission to reach 1 million active plays per day by 2030. Every hardware fix, every seamless process, and every satisfied customer contributes to that journey.

Critical knowhow that you’ll need to succeed in this role:

✅ Language & location: Fluent in English and able to work 100% on-site at our office in Helsinki (Lauttasaari).

✅ IT hardware expertise: At least 2 years of experience diagnosing and repairing IT hardware issues, including computers and related components.

✅ Problem-solving skills: Strong troubleshooting ability to quickly identify and resolve hardware-related problems.

✅ RMA process knowledge: Familiarity with managing return processes (RMA), documenting issues, and communicating effectively with manufacturers.

✅ Detail-oriented approach: A sharp eye for detail to maintain accurate repair records and follow structured workflows.

✅ Flexibility & teamwork: Adaptability to handle changing priorities and the ability to collaborate effectively with internal teams and external suppliers.

💚Bonus skills: Experience with AV equipment, a passion for electronics, or familiarity with tools like Zendesk and Asana are big pluses for this role.

Are you ready to apply? Great! Here’s what to do next: 

Don’t hesitate to contact us and learn more about joining our team! If you don’t have any further questions at this point, apply by 13.1.2025 by leaving your contact information and resume here.

Here’s what you can expect from our recruitment process in detail: 

1. Our recruiter Linda from TalentBee will be your main contact and keep you updated on the process. If you have any questions, you can email Linda@talentbee.io.
2. First, you'll have a 30-minute call with Linda 
3. Next, you'll have a remote meeting with your Team Lead, Soren, and our Technical Support Engineer, Dan. After that, we’ll invite you to the final on-site meeting at our office, where you will meet the rest of the team and become familiar with our products.
4. After our discussions, if we both agree we’re a good fit, we’ll make you a job offer!
5. Welcome to Valo Motion in February-March – let the fun begin!

If you’re thinking of applying – we encourage you to do so sooner rather than later, as we will start going through the applications as they come in, and we’re looking to fill this role as soon as we find a mutual fit.