Valo Motion icon customer service

What our Support Does?

The Valo Motion Support Service is designed to help ValoClimb and ValoJump owners with any issues they may face in the daily use or installation of their devices. The support team can also help with questions regarding installation planning and technical specifications of Valo Motion products.

As the support team is located in Finland, we handle:

  • non-urgent requests during Finnish business hours
  • urgent requests between 8 AM and 9 PM Finnish time (EET).

Please note that Valo Motion Support is only meant for our current customers.

Valo Motion icon customer service

How to Contact Our Support?​

The best way to reach the Valo Motion support team is via email at Another option is to access our support site to browse our solution library or to submit a request form.

Solution Library

Browse our solution library for ValoClimb, ValoJump and our Cloud service. Also FAQ’s can be found here.

Submit a Request

In urgent cases, submit a request form. You should hear from our Support within 24 hours, but usually faster.

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How Does our Support Operate?

Valo Motion icon customer service

Valo Motion Support offers support service for any issue related to Valo Motion products. Support services are offered remotely from Finland, which means there is no on-site service. If resolving an issue requires a specific task to be performed on-site, the support team will instruct the owner how to perform the task with detailed instructions and manuals.

After initial contact via email (, we can also communicate via phone, Skype and WhatsApp, depending on what is the best option for each situation. 

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What Our Clients Say

Camp adventure logo logo Valo Motion customer
"I’d like to thank you again for your amazing customer service. I never expected anything like this to be such a smooth experience!"
Fit rocks climbing gym logo – Valo Motion customer
“Amazing product and service. Set up was very easy (considering what is being done) and the quality of materials and measurements was very high. Online support was amazing. The way you all quickly answered emails, and took over the unit to calibrate it and make it work was awesome. Made our lives way easier”

ValoClimb and ValoJump Locations